At BASTET COSMETICS, we are committed to delivering high-quality cosmetic products. For hygiene and safety reasons, please read our policy carefully before placing an order.

🔒 Product Opening Policy
All cosmetic products must NOT be opened before receiving the order. Opening the package before confirming the product condition voids any return or exchange request.

🔁 Returns & Exchanges Are Accepted Only If:
We only accept returns or exchanges in the following cases:
The product arrived damaged or defective
The customer received the wrong item
We do not accept returns or exchanges for any other reason, including change of mind.

⏳ Return Request Timeframe
A return or exchange request must be submitted within 3 working days from the delivery date.
Requests after this period will not be accepted.

🚚 Shipping Responsibility (Unreceived Orders)
If a customer places an order and refuses to receive it or is unavailable at delivery:
The customer will be responsible for shipping fees
The store reserves the right to refuse future orders from that customer

📦 Condition of Returned Items
To be eligible for return:
The product must be unused
In its original packaging
With no signs of opening or tampering

📞 How to Request a Return
Please contact us through our Instagram DM or our Email Bastethelpcenter@cheopsbastet.com With :
Photos of the product showing the issue
Our team will review the request and respond accordingly.

* We do not guarantee shade matching due to screen display differences.

Thank you for shopping at Cheopsbastet ! If you have any questions, please contact our customer support team for assistance.